Shipping Policy
🚚 Shipping Methods
- We offer Registered Airmail and EMS (both by Japan Post), as well as FedEx.
- Each shipping method differs in terms of speed, cost, and insurance coverage.
⏱ Delivery Time
- Registered Airmail: 14–30 business days (default)
FedEx (3–7 business days) is available on request. Please contact us before ordering.
Delivery times may vary due to customs and local conditions.
📦 Handling Time
- In-stock items: Shipped within 3–5 business days after payment confirmation (excluding weekends and holidays).
- Pre-order items: Shipped after the official release date. Delivery may be delayed due to supplier schedules.
💰 Shipping Costs
- Shipping costs are calculated at checkout based on the number of photocards in your order..
- We do our best to keep shipping fees low and avoid additional charges whenever possible.
🔍 Tracking
- All shipments include a tracking number.
- You will receive tracking information via email once your order is dispatched.
🌐 Customs and Taxes
- Import taxes, duties, and other fees are the customer’s responsibility.
- These fees are determined by the laws and policies of the destination country.
📉 Lost or Damaged Items
- We will file a compensation claim with the shipping carrier for any lost or damaged item.
- Reimbursement will be based on the result of the claim.
- For damaged items, please contact customer service with photos of the product and packaging.
⏳ Pre-order Items
- Pre-orders ship after the official release date.
- If you order both in-stock and pre-order items together, shipping will occur after the pre-order arrives.
- To receive in-stock items sooner, please place a separate order.
📦 Shipping Fee by Number of Photocards
| ASIA | EUROPE OCEANIA CANADA MIDDLE EAST |
USA | LATIN AMERICA AFRICA |
|
|---|---|---|---|---|
| up to 30pcs | 6 | 7 | 8 | 7 |
| up to 60pcs | 7 | 8 | 9 | 9 |
| up to 100pcs | 8 | 9 | 11 | 11 |
| up to 150pcs | 9 | 10 | 13 | 12 |
| up to 200pcs | 10 | 12 | 15 | 14 |