Return Policy
🔄 Return Eligibility
- Return requests must be made within 30 days of receiving your order.
- Items must be unused and unopened.
- Original packaging and all accessories must be included.
- Returns due to change of mind or preference are accepted, but return shipping costs are the buyer’s responsibility.
Please note: All return shipments must be sent to Japan.
❌ Non-Returnable Items
- Items marked as sale or final sale are not eligible for return or refund.
💳 Refund Policy
- Refunds are issued to the original payment method used at checkout.
- Refunds are processed within 7 business days after we receive the returned item.
- If the returned item is not in its original condition, a partial refund may be issued at our discretion.
🚚 Return Shipping Costs
- For returns due to personal reasons (e.g., change of mind), the buyer is responsible for return shipping costs.
- If the item is defective or incorrect, we will cover the return shipping costs.
- International return shipping can be expensive; please check your local rates.
📬 How to Initiate a Return
- Please contact us in advance through our contact form before returning any items.
- Returns must be shipped to our address in Japan. The full return address will be provided after you contact us.
- Items must be repacked in a manner similar to the original packaging.
- Returns must be shipped with a trackable shipping method.
🔁 Replacements / Exchanges
- We offer replacements for defective or damaged items.
- If a replacement is not available, a refund will be issued.
- Replacements will be sent after we receive and inspect the returned item.